Frequently Asked Questions2020-06-29T07:48:54+00:00

Frequently Asked Questions

How can I change my shipping address?2020-06-29T07:46:24+00:00

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

I received the wrong goods, what do I do?2020-06-29T07:46:30+00:00

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phoneemail, or our contact us page, so that they can work to get you your goods as soon as possible.

Why did I only receive part of my order?2020-06-29T07:46:35+00:00

Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses.

What do I do if my order is damaged?2020-06-29T07:46:39+00:00

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.

How will my order be packaged?2020-06-29T07:46:44+00:00

Your order will be carefully packaged in a protective box to ensure it arrives to you in great condition.

Are YourBoxCy items authentic?2020-06-29T07:46:49+00:00

100%. Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic.

Can I reserve an item to buy later?2020-06-29T07:46:53+00:00

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

Will my personal details stay safe?2020-06-29T07:52:49+00:00

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.

What payment methods do you accept?2020-06-29T07:50:59+00:00
  • JCC
  • Visa
  • Mastercard

For your safety, security checks are taken on all payments made to us at the time of purchase.

Can I place an order over the phone?2020-06-29T07:47:05+00:00

Sure! Our friendly Customer Service Advisors are happy to assist you with this.

How do I place an order on your site?2020-06-29T07:47:08+00:00

It’s easy! Here’s how:

  1. Choose a category or brand from the top navigation menu to explore a specific style or trend.

  2. Select your desired piece and click ‘Add to cart’. Once you’ve added all items, it’s time to checkout.

  3. Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.

  4. Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

Do I need an account to place an order?2020-06-29T07:47:16+00:00

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.